Copyright © 2011 M. Hasannezhad and S. E. Hosseini. This is an open access article distributed under the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.

Abstract

Nowadays, vicissitude in administrative systems through Performance Measurement (PM) is one of the necessary and inevitable subjects, on which the improvement of efficiency and effectiveness in banking systems depend greatly. In this paper, we focused on efficiency analysis of Tejarat bank branches in order to propose the corrective actions on utilizing resources. Hence, we compute the efficiencies of units based on input-oriented CCR model with three approaches which differ on combination method of inputs and outputs and then rank them by Anderson & Peterson (AP) model. The results represent that the CCR model based on confined fuzzy weights presents the high level of accuracy in identifying efficient units as well as giving useful information on improving the inefficient branches.